Archive for Returns

One trade association president commented that consumers today seem to feel they have a “constitutional right” to return their online purchases, and noted […]

Businesses expend considerable time and resources creating a superior customer experience, with the understanding their investment will be rewarded with loyalty and high […]

U.S. businesses frequently underestimate the complexity of expanding to Canada, and make the process harder than it has to be!   One Pennsylvania-based […]

For one electronics company looking to expand in North America, a partnership with Purolator International allowed them to  develop a data-driven process to […]

A recent study sponsored by Purolator International found that online shoppers are willing to sacrifice delivery speed for lower shipping cost.   The […]

While most industry and media attention has focused largely on product returns generated from B2C sales, a quiet transformation is underway with regard […]

U.S. businesses face the daunting reality that more than $70 billion in online sales could be returned annually. There are many reasons behind […]