Archive for Returns

Your customers really care about your return policy. Nearly 60% of them say that the way a business handles returns is an important […]

The Wall Street Journal reported on a Massachusetts consumer who ordered 10 pairs of corduroy pants in varying sizes and colors from a […]

Leveraging cross-border expertise for the return journey Almost 60% of consumers say that how a business handles returns is an important factor in […]

When a Bellevue, Washington consumer’s shipment failed to arrive on the scheduled day, she did what many consumers would do and called the retailer’s – […]

One trade association president commented that consumers today seem to feel they have a “constitutional right” to return their online purchases, and noted […]

Businesses expend considerable time and resources creating a superior customer experience, with the understanding their investment will be rewarded with loyalty and high […]

U.S. businesses frequently underestimate the complexity of expanding to Canada, and make the process harder than it has to be!   One Pennsylvania-based […]

For one electronics company looking to expand in North America, a partnership with Purolator International allowed them to  develop a data-driven process to […]

A recent study sponsored by Purolator International found that online shoppers are willing to sacrifice delivery speed for lower shipping cost.   The […]

While most industry and media attention has focused largely on product returns generated from B2C sales, a quiet transformation is underway with regard […]

U.S. businesses face the daunting reality that more than $70 billion in online sales could be returned annually. There are many reasons behind […]