Shipping Returns Management | Purolator International

Leveraging cross-border expertise for the return journey

Almost 60% of consumers say that how a business handles returns is an important factor in determining if they will shop with that business in the future. It’s fair to say that a good returns management policy is a vital service between you and your customers. It’s a question of trust and consideration. A question for which we have the answer.

Our Returns Management program offers unmatched expertise in processing your Canadian customers’ returns by taking the complexity of coordinating and processing returns off your shoulders—and placing it squarely on ours. We know the Canadian market. And our extensive pick-up and distribution network throughout Canada enables access to the most remote regions of that country. Returns are processed quickly, and your customers appreciate the quick turnaround.

Additionally, our Returns Management program will provide insight into possible product defects or supply chain inefficiencies. By tracking all your Canada freight and parcels and evaluating your returns, your business will be able to offer customers a higher level of service and improved consumer satisfaction.

About Our Integrated Returns Management From Canada

Our returns management services transform returns into an opportunity for growth.

We’ll handle all aspects of your products’ returns from Canada back to the U.S. so that your employees can focus on more pressing business tasks. Using reverse logistics, we make it easier for your customers to make returns and for you to manage your inventory. We offer you a wide range of returns management options that you can pick and choose from to ensure your business has the solution it needs. We can even pick up the returned items directly from the site for greater security and control over your cycle times.

Our integrated returns management solutions consider more than just the return itself. We can also offer you key insights into any potential defects your product might have. By analyzing the source, frequency and type of returns, you’ll learn how to better your business practices for your customers.

Advantage of our Returns Management Program

Allows businesses to recover a portion of costs associated with returns, by placing undamaged or refurbished goods for sale in secondary markets
Quick response to customer concerns through prompt product replacement or account credit
Insight into possible product design defects or supply chain inefficiencies
Better customer experience, which leads to higher retention rates

Intra-Canada Consolidation

This option allows all of your Canadian returns to be sent to a single Purolator shipping location with your company name as the postal address. Returns will be consolidated and returned to your designated facility based on your level of need—weekly, monthly or as frequently as required. By consolidating returns into fewer shipments, your business will save time and money on U.S. and Canadian customs regulations and border clearance fees.

Flexibility in delivering consolidated returns shipments based on your needs and schedules
Consolidation of shipments means reduced shipping, customs and border clearance fees
Utilize duty and tax drawback programs to reduce transportation costs

Integrated Returns Material Authorization (RMA)

Our integrated RMA program offers a high degree of oversight for your returns and replacement process. Our logistics experts work with your operations staff to develop a pre-authorization process whereby customers can easily return products, while allowing you to track Canada and U.S. shipping returns volume, along with the reason codes. The RMA option enables greater control on inventory management— including repairs and replacements—by tracking products through the entire process.

Pre-authorization process that integrates directly with your customer service, repair and inventory management systems
High customer satisfaction levels with quick responses to repair and replacement requests
Trouble-shoot potential product defects by tracking volume and “reasons” for product returns

Your E-Returns

Customers appreciate making things easier for them. The E-Returns option offers an easy-to-use electronic interface through which returns labels can be pre-printed, and either included in outgoing packages or provided to customers via email. Purolator’s E-Returns program is a customer friendly choice that provides your customers with a simple and efficient returns process.

Easy-to-use electronic interface with pre-printed or emailed returns labels
Convenient scheduling of return pickups which simplifies returns process for customers

Why Choose Purolator International for Your Integrated Returns Management?

Partnering with Purolator International for your returns management from Canada offers a host of benefits. However, our flexibility and exceptional customer care are what truly make us stand out from the crowd.

We aren’t tied to a specific delivery system, which means we can customize your returns management to meet your particular needs. From moving replacement products throughout Canada to opening return packages for classification, we’ll use our extensive resources to make sure your returns are handled efficiently and quickly.

We pair each of our services with our outstanding customer support. You’ll enjoy all the benefits of PuroTouch — our commitment to providing quality services 24 hours a day. You’ll gain access to a dedicated client relationship representative who will handle your account, track your shipments and returns, offer critical insights into your returns management and more. This service is part of our goal to make your business the most successful it can be.

Download our Returns Management PDF: Returns Management Infograph

Returns Management