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Direct Ship Vendor Solutions Means Faster eCommerce Deliveries, Improved Efficiency
When online home furnishings retailer Wayfair first launched its site back in 2002, it was far from the inventory-rich, efficiency-focused operation consumers know today. Operating then under the name CSN Stores, co-founder Steve Conine describes a mishmash of 200 disparate eCommerce sites with no coordination between them, and no visibility into inventory or fulfillment processes.
“We used to throw things up on the site,” Conine said in an interview with Forbes magazine. “If you bought it from us, we’d then have to find out whether we had it.” Not surprisingly, this chaotic setup produced less than stellar results, with a high rate of incomplete orders and “lots of complaints about late shipments.”
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