Purolator International President John Costanzo Named Supply & Demand Chain Executive 2018 Pro to Know

JERICHO, NY – February 23, 2018 – Purolator International, a leading provider of North American logistics, is proud to announce that John Costanzo has been named a 2018 Pro to Know by Supply & Demand Chain Executive magazine. This is the fourth consecutive year that Costanzo has been honored with this award, recognizing his leadership in helping organizations to prepare their companies’ supply chains for the rapidly evolving needs of today’s customer.

“Supply & Demand Chain Executive congratulates the 2018 Supply & Demand Chain Executive Pros to Know recipients. The Pros to Know is a listing of exceptional executives who are leading initiatives to help prepare supply chains for the significant challenges in the year ahead,” says John Yuva, editor of Supply & Demand Chain Executive. “We commend this year’s recipients for their achievements and for paving the way for the next generation of exceptional supply chain leaders. This year’s recipients embody the commitment to transformative supply chain tools and processes, earning these individuals a rightful place in this year’s Pros to Know listing.”

2018 marks Purolator International’s 20^th anniversary of operations in the United States.  John Costanzo has driven the company’s success with a commitment to innovation and customer service, consistently introducing new products and services to improve clients’ supply chain efficiency. 

While traditionally known for northbound service to Canada, Purolator International recently introduced an intra-U.S. expedited forwarding service, offering complete coverage throughout the U.S. via a connected distribution network comprised of hubs, airports, and qualified transportation partners.   Another exciting innovation recently introduced was PuroPost Plus.  Purolator International recognized a need among U.S. e-commerce companies for faster service to the Canadian market, and responded by expanding its existing PuroPost service to create PuroPost Plus with guaranteed 2-5 day delivery to all residential addresses in Canada.    

A vital component of these new services – and in every Purolator International offering – is an emphasis on personal service.  In fact, Purolator International is so committed to going the extra mile for its customers, that it has given its approach to customer service a name — the PuroTouch.  Through PuroTouch, every customer is assigned a dedicated client relationship representative (CRR) who is intricately involved with every aspect of a customer’s shipping needs and logistics solution.   Customers benefit from the flexibility of convenient scheduling including later pickup times and customized handling, and from the seamless management that ensures shipments arrive on time and safely.  Thanks to Purolator’s high levels of service and attention to detail, the company has a loss and damage claims rate of less than one percent.

“Every one of Purolator International’s clients has the same underlying goal:  to create an exceptional customer experience.  Supply chain excellence is an integral part of the customer experience,” said John Costanzo, President, Purolator International.  “Whatever business the client is in, and whatever the item being shipped, Purolator’s ultimate objective is to deliver goods quickly, accurately, and with the flexibility required to remain competitive in today’s environment.”